PRC Phone Repair Centre ("PRC", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Name
- Email address
- Phone number
- Billing and payment details
- Device information provided for repair services
- Any information submitted through contact or enquiry forms
In some cases, devices submitted for repair may contain personal data stored on the device. While our technicians focus only on repairing hardware or software issues, customers are encouraged to back up and remove sensitive data before submitting devices for repair.
2. How We Use Your Information
We use collected information to:
- Provide mobile phone and electronic device repair services
- Respond to customer enquiries and support requests
- Process payments and invoices
- Improve our services and customer experience
- Send important service updates or repair notifications
- Comply with legal obligations
3. Device Data and Customer Responsibility
PRC Phone Repair Centre is not responsible for data loss that may occur during device repair. Customers are strongly advised to back up all data before handing over devices for repair. While we take care to protect devices and their contents, some repairs may require resetting or replacing components that could result in data loss.
4. Sharing of Information
We do not sell, trade, or rent personal information to third parties. However, we may share information in the following circumstances:
- With trusted service providers assisting in payment processing or website operations
- When required by law or legal authorities
- To protect the safety and rights of our business, customers, or others
5. Website Cookies
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, and optimize performance. You can control or disable cookies through your browser settings.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no system can guarantee complete security when transmitting information online.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
8. Your Rights
You have the right to request access to the personal information we hold about you and request corrections if necessary. If you wish to access, update, or delete your personal information, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: service@prcrepair.com.au
Address 1:
122 Queen St, St Marys NSW 2760, Australia
Phone: (02) 8678 3298
Address 2:
Kiosk 1/227 Railway Terrace, Schofields NSW 2762, Australia
Phone: (02) 7252 7141